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We ship to worldwide by registered post mail.
Our mail service can ship worldwide in 5 working days, and around 3 days within Europe, but it will depend of your country customs services.
Please wait 3-5 working days for your order. If your package has not arrived within this time check if the carrier has not left a card informing you of an attempted delivery. If no card has been left, contact our customer services team by e-mail and we will check what is going on.
You will receive the package by your national mail company or a third party logistics company in hand on your address.
You will receive an e-mail from us. In this e-mail we will confirm that your order has been shipped.
Usually not, but contact your country custom services for more information.
You can cancel your order until it as not marked as shipped. For this you need to contact us by mail to sales@kouroscases.com, and explain the situation and attaching the order ticket of our site with your order details.
You can pay with credit card (via Paypal), Paypal or by Wire Transfer.
At the moment we don't have a presence in physical retail stores. Our products are only available in our online store.
Yes, we only use real images of Kouros Cases products.
Yes, in our descriptions we mention the real product specifications like the colors available, the type of lining, and some more interesting information. Please, read all the descriptions before submit an order.
In all the products descriptions, we mention the care practices that you should have with our cases for increase its durability.
Once we receive your payment and validate it, we cannot change the transaction details. However if the order has not been validated you can cancel and place a new order at the new price.
No, you can only order through our online store.
We will inform you by e-mail with an indication of the predictable date for delivery. If the product is removed from our catalogue, we will perform a complete refund.
If you wish to do that, you need to send us an e-mail as soon as possible with the new address. But if you send the e-mail after we shipped the order, we will not be able to help you.
Yes you can, but only before the item is marked as dispatched. For cancelation you should send an e-mail for sales@kouroscases.com explaining the situation and attaching the order ticket for the order you want to cancel.
Once your order has been cancelled/refunded you will receive an e-mail confirmation. Make sure the e-mail address you provided is a valid e-mail and make sure also that our e-mail address is not marked as spam on your list.
Kouros Cases packages usually weights less than 250 grams (0.55 pounds).
If the outer packaging of your package is open or damaged, refuse the delivery and contact us immediately and we will make all the arrangements for a replacement.
Please contact us and we will provide you a solution as fast as we can.
Yes, if you find that the product is unsuitable please return it in its original unused condition with all packaging and tags intact within 15 days after you received it, for either refund or an exchange. Please contact us before returning an item and make sure you use registered mail option when registering the shipment. When we receive the package back we will check it and perform a refund.
If you find any manufacturing fault during the first 30 days, please contact us and we will provide you all the information required for the replacement.
Kouros Cases, property of KRS Acessórios para Dispositivos Móveis LDA, is placed in the historic town of Guimarães, Portugal. It’s a beautiful world heritage city, and in 2012, the European capital of culture.
You can check all of our terms on this page: Terms

If you have any question regarding this FAQ, please email us to: sales@kouroscases.com